Frequently Asked Questions
How long does delivery take?
We ship to several countries with an estimated delivery time of 7 to 20 business days, depending on the destination and the product. We work with reliable partners and provide tracked shipping.
Are the products natural and safe?
Yes! We carefully select products that promote physical and emotional well-being. Whenever possible, we prioritize natural ingredients, gentle aromas, and packaging designed to create a calming, sensory experience.
Can I exchange or return a product?
Yes. You have up to 14 days after receiving your order to request an exchange or return. The product must be unused and in its original packaging. To begin the process, just send us an email with your order number.
Why can delivery take a bit longer?
We use a direct shipping model with our international partners, which allows us to offer unique products at accessible prices. This may increase delivery time slightly, but it ensures curated quality and exclusivity.
Do you offer free shipping?
We offer free shipping to most European countries on selected items. The minimum order value for free shipping may vary depending on the product and your region. Check the product page for more details.
Will I receive a tracking number?
Yes! As soon as your order is shipped, you’ll receive an email with your tracking number and a link to follow the delivery in real-time.
Do the products come gift-wrapped?
Some items come in beautifully designed packaging, ideal for gifting. At the moment, we do not offer personalized gift wrapping or message options — but we're working on making this available in the future.